info@authenticarcade.co.ke +254 724 407 308
What you Need to Know

Frequently Asked questions

1. What is your booking process?

Reach out via our online form or call us at +254 724 407 308. We’ll discuss your needs, check availability, and send you a custom proposal. Once you approve, we secure your date with a 30% deposit.


2. What is included in a standard audio recording session?

Our Vocal Recording package includes studio time with a professional mic setup, an audio engineer, and delivery of raw WAV/AIFF tracks. Upgrades for mixing and mastering are available under Music Production & Mixing.


3. Do you ship gift store orders nationwide?

Yes! We deliver across Kenya. Standard shipping is 2–5 business days, and same-day or next-day local delivery in Makueni can be arranged for an extra fee.


4. Do you travel outside Makueni?

Absolutely. We cover events throughout Eastern Kenya (and beyond). Travel fees apply for locations beyond a 50 km radius, which we’ll include in your quote.


5. When and how will I get my final files?

We deliver via a private online gallery (photos) and and a flash disk (with both photos & videos). You’ll be notified by email once everything is ready typically 2–4 weeks after the event.


6. Do you offer engagement or pre-wedding shoots?

Yes our engagement session add-on starts at KSh 5,000. It’s a great way to get comfortable in front of the camera and use those images for save-the dates or your website gallery. NB some of our packages have this as an addon 


7. What is your cancellation or rescheduling policy?

You can reschedule at no extra cost if you notify us at least 7 days before your shoot. Cancellations forfeit the 30% deposit, but you may apply it to a future date within 6 months.


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